• As some problems with postal traffic continue, a new postmaster, Vanessa Cobb, will oversee the mail in the capital.
• Cobb is a native of Tallahassee and began her career as a mail carrier in our city.
• Watch the video to hear what she has to say about the email service issues:

TRANSCRIPT OF THE MESSAGE:

After investigators discovered problems with the postal service in Tallahassee, neighbors are happy about the new postmaster in the capital.

I have been following the problems with mail delivery in my neighborhood and beyond for almost a year.

We were there with our cameras when our city’s new postmaster was sworn in.

WATCH HER SPEECH IN THE VIDEO BELOW:

Postmaster Vanessa Cobb speaks during her swearing-in in Tallahassee

Neighbor Tasha Pizarro is one of many neighbors I spoke with who have had problems with their mail service.

“My husband’s Father’s Day cards from his parents and my mother have yet to be delivered and we know there were gift cards in them, so we don’t know where those are,” Pizarro said.

I have been following this story for almost a year.

Neighbors like Pizarro have told me of similar problems, which were detailed in an audit of local post offices by the USPS Office of the Inspector General.

Since this inspection, Pizarro said, their service has improved somewhat with a new postman.

There are more changes to come.

New postmaster Vanessa Cobb said she plans to bring order to our city’s more than 139,000 delivery locations.

She is a native of Tallahassee and began her career as a freight forwarder here in our city.

Cobb acknowledged the problems with the service after she was sworn in at a ceremony on Thursday.

“I was so tired of people talking bad about my hometown of Tallahassee, and I know we are a much better post office,” Cobb said.

I asked the local USPS team for an interview with Cobb, but that request was denied.

Cobb promised the audience that she would fix the problems.

“I know pretty much everyone in Tallahassee and they call me, and they do,” Cobb said. “They say something like, ‘Ms. Vanessa, I just saw so-and-so do that.’ I’m on my way. I’m like a crazy bat, jumping on some mail truck and driving off.”

Cobb said she has a plan. Her goal:

“I will strengthen the relationship between my staff and the community so that we can provide the best service possible,” Cobb said.

Pizarro said she would closely monitor the service.

“Hopefully we will get all our mail regularly and reliably and it will land in our mailbox or on our doorstep every day, as it should,” Pizzaro said.

If you experience any problems, contact USPS Customer Service at (800) 275-8777 so Cobb and her team can be notified of your issue.